Complaints
We Welcome Feedback
We are committed to providing the highest standards of care. If something has fallen short of your expectations, we want to know about it so that we can put it right and learn from the experience.
Raising a Concern
In the first instance, we encourage you to raise any concerns with the member of staff involved, or with the nursing team, your consultant, or the Hospital Director. Many concerns can be resolved quickly and informally.
Formal Complaints
If you wish to make a formal complaint, please write to the Hospital Director at Cardinal Clinic, Oakley Green, Windsor, Berkshire, SL4 5UL, or email [email protected]. We will acknowledge your complaint within 3 working days and provide a full written response within 20 working days.
External Bodies
If you are not satisfied with our response, you may contact the Care Quality Commission (CQC), the Independent Healthcare Sector Complaints Adjudication Service (ISCAS), or the Parliamentary and Health Service Ombudsman.
Have questions? Contact us and our admissions team will be happy to help.