These terms explain the basis on which you may use the Cardinal Clinic website. By using this site you accept them. Please read the section on medical advice in particular.
Last updated: 4 August 2026
Who we are
This website is operated by Cardinal Hospital Limited, trading as Cardinal Clinic. Cardinal Hospital Limited is a company registered in England and Wales, and is the company with which patients contract for services provided by Cardinal Clinic.
- Company registration number: 16221749
- Registered office: 140 Holland Park Avenue, London, England, W11 4UE
- Clinic address: Oakley Green, Windsor, Berkshire, SL4 5UL
- Telephone: +44 1753 869755
- Email: [email protected]
Cardinal Clinic is part of the Portobello and PROMIS Group.
This website does not provide medical advice
The information on this website is provided for general information only. It is not medical advice, and it is not a substitute for assessment, diagnosis or treatment by a qualified clinician who knows your circumstances.
Reading this website, sending us an enquiry or completing an online form does not, by itself, create a clinician-patient relationship or mean that you have been accepted for care. A professional relationship may arise where Cardinal Clinic or an individual clinician agrees to provide you with an assessment, clinical advice or treatment.
Nothing in these terms limits any professional or legal duty that arises where a clinician actually provides assessment, advice or care.
You should not delay seeking medical advice, disregard advice you have been given, or stop or change any prescribed treatment because of something you have read here. If you are unsure about your health or your treatment, speak to your GP, your treating clinician, or contact us to arrange an assessment.
Where we describe conditions, symptoms or treatments, we do so in general terms. Individual circumstances vary considerably, and what is appropriate for one person may not be appropriate for another.
If you need urgent help
This website and our online forms are not monitored continuously, and must not be used to request urgent or emergency help.
In the UK, if someone's life is at risk, or you do not feel able to keep yourself or someone else safe, call 999 or go to the nearest accident and emergency department.
For urgent mental health support that is not immediately life-threatening, use NHS 111 online or call 111 and select the mental health option. You can also request an urgent appointment with your GP.
For confidential emotional support, Samaritans can be contacted free at any time on 116 123.
If you are outside the UK, contact the emergency services or urgent mental health service where you are located.
Our regulation
Cardinal Clinic provides regulated healthcare services from its clinic at Oakley Green, Windsor. The clinic operates as a registered location under the Care Quality Commission registration of Amah Limited, company number 07917011.
Amah Limited is the registered provider for the regulated activities carried on at the Cardinal Clinic location. Cardinal Hospital Limited remains the company that operates this website and contracts with patients for the services provided by Cardinal Clinic.
The Care Quality Commission is the independent regulator of health and social care in England. Details of the registration and published inspection information for Cardinal Clinic are available on the Care Quality Commission website. That record notes where the provider of the service has changed, and identifies where a published rating relates to an inspection carried out under a previous provider.
Using this website
You may use this website for your own personal, non-commercial purposes, and for the purpose of enquiring about or arranging care.
You must not:
- Use the site in any way that is unlawful, fraudulent, or harmful.
- Attempt to gain unauthorised access to the site, its servers, or any connected system.
- Introduce viruses or any other malicious material.
- Systematically extract, scrape or copy content from the site, whether by automated means or otherwise, except as expressly permitted by these terms or by law.
- Misuse our forms, or knowingly provide false, misleading or unlawful information.
- Impersonate Cardinal Clinic, our clinicians, or any other person.
- Use the site or its content to give the impression that we endorse a product, service or organisation.
We may suspend or withdraw access to the site, or any part of it, where reasonably necessary, including for security, maintenance or legal reasons.
Content and intellectual property
Unless stated otherwise, we own or are licensed to use all content on this site, including text, images, video, logos, and the design and arrangement of the site. This is protected by copyright and other intellectual property laws.
You may print or download extracts for your own personal use, and you may share links to pages on this site. You may not reproduce, republish or distribute our content commercially without our written permission.
Where we name clinicians, their professional titles and registrations are stated as they were at the time of writing. Staff and services change; if something matters to your decision, please confirm it with us.
Links to other websites
Where we link to external websites, including NHS, NICE, Royal College of Psychiatrists and other clinical sources, those links are provided for information. We do not control those sites and are not responsible for their content, accuracy or availability, and a link does not necessarily imply endorsement.
Accuracy and availability
We take care to make this website accurate and up to date, and we review our clinical content periodically. Even so, information may become out of date, and we make no promise that the site is free of errors or that it will always be available or uninterrupted.
We may change, suspend or withdraw the site or any part of it without notice.
Our liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and any other liability that cannot lawfully be excluded or limited.
We are responsible for loss or damage that is a foreseeable result of our breach of these terms, or of our failure to use reasonable care and skill. We are not responsible for loss or damage that is not reasonably foreseeable.
This section applies only to use of the website. It does not limit any responsibility owed in connection with assessment or care, including responsibilities arising under applicable law, professional standards or Care Quality Commission regulation. Nothing in these terms affects your statutory rights.
Privacy and cookies
How we handle personal information, including information you give us through this site, is set out in our Privacy Policy. That policy also contains our cookie notice and explains our use of analytics.
Information about your health is special category personal data and is handled with the additional care that requires. The Privacy Policy sets out the basis on which we hold and use it.
Changes to these terms
We may update these terms from time to time. The version published here is the version that applies, and the date at the top shows when it was last changed.
Governing law
These terms are governed by the law of England and Wales.
If you are a consumer resident in the United Kingdom, you may bring legal proceedings in the courts of the part of the United Kingdom in which you live, or in the courts of England and Wales. Any mandatory rights available to you under applicable consumer law remain unaffected.
If you are using this website in the course of a business, the courts of England and Wales have exclusive jurisdiction.
Contact us
If you have a question about these terms, or about anything on this website, please contact us, email [email protected], or call +44 1753 869755.