Mental Health Support

We are not a crisis service and are unable to provide support for mental health crisis unless you have previously been an in-patient with us.

If you have not been an in-patient with Cardinal Clinic and are experiencing a crisis, the following services may be able to help. Alternatively, you may contact your GP. If you are in a life-threatening situation, please visit your local hospital emergency department or phone 999.

If you have been a Cardinal Clinic in-patient, you will have been given a Support Card with our phone number on it. Please use it if you need us.


Phone:  116 123


Call 0800 585858 (5pm – midnight)

Hopeline UK (Under 35s)

Call 0800 068 4141 (9am – 10pm)

Alcoholics Anonymous

Call 0800 9177 650

Shout Text Support

Text “Shout” to 85258


Call 0300 123 3393

Crisis and Contingency Planning

In an emergency, call 999 or go to your local A&E department.

For advice, but not an emergency, call 111.

You can also contact your GP surgery and ask for an emergency appointment.

Helpful resource: Stay Alive app.

Local Crisis Support:

Berkshire Mental Health Crisis Team:

Phone –  0300 365 2000 or 0800 129 9999

Surrey Mental Health Crisis Helpline:

Open 24 hours a day, 365 days a year for mental health advice and support; Please note this service is only available to adults aged 18 years and over.


Bucks CAMHS (under 21’s) – 01865 901 951

Aylesbury Vale AMHT – 01865 901 287

Chiltern AMHT – 01865 901 344

Safe Havens:

Safe Havens (provide out-of-hours help and support to people and their carers who are experiencing a mental health crisis or emotional distress).

Are open evenings, weekends and bank holidays in:

  • Aldershot
  • Epsom
  • Guildford
  • Redhill
  • Woking

Each Safe Haven is also currently offering online services. These are open from 6-11pm, seven days a week. Aldershot is open longer hours at weekends, from 12.30pm-11pm.

Safe Havens Website 

Other Safe Haven Information:

Oxford Safe Haven – 01865 903 037

(open 7 days a week from 6pm until 10pm; The referral line is open from 12pm to 9pm on Tuesday, Wednesday, and Thursday, and from 5pm till 9pm on Friday, Saturday, Sunday and Monday.)

Banbury Safe Haven – 01295 270 004 or 07851 246 546

(open on Friday, Saturday, Sunday & Monday from 6.00pm until 10.00pm; referral line is open from 5.00pm on the day of the service and the last entry is at 9.00pm

Buckinghamshire (High Wycombe) Safe Haven – 01494 218098

(open 7 nights a week from 6pm until midnight)

Buckinghamshire (Aylesbury) Safe Haven – 01296 453017

(open Sunday, Monday, Tuesday, and Wednesday from 6pm – midnight)

Oxfordshire Mind Information Line – 01865 247 788

(open 9.30am to 4.30pm Mon – Thurs, Fri 9.30am to 4.00pm)

London Crisis Lines:

West London

Crisis line – 0800 328 4444

Central and North West London

Crisis line – 0800 0234 650

South London

Crisis line – 0800 731 2864 (Option 1) 

Other Helplines:


Specialist emotional support, guidance and information for people affected by mental illness, their families and carers.

Phone 0300 304 7000

(open 4.30pm – 10.30pm every day)

Outside these hours, leave a message on 07984 967 708 giving your first name and a contact number, and one of our professionals or senior volunteers will call you back as soon as practicable


For anyone under 35 with thoughts of suicide, or anyone concerned that a young person may be having thoughts of suicide (open 9am – midnight every day of the year).

Phone – 0800 068 41 41

Text – 07860 039 967


A listening service to help you talk through your concerns, worries and troubles.

Phone – 116 123

(24 hours every day)

Samaritans Website


How to plan for a crisis:

Mind Website

Phone – 0300 123 3393

(Monday to Friday, 9am to 6pm)

Crisis help search NHS:

NHS Crisis Support Website

Anxiety UK:

Charity providing support if you have been diagnosed with an anxiety condition.

Phone – 03444 775 774

(Monday to Friday, 9.30am to 5.30pm)

Text – 07537 416 905


Campaign Against Living Miserably, for men aged 15 to 35.

Phone – 0800 58 58 58

(daily, 5pm to midnight)

No Panic:

Voluntary charity offering support for sufferers of panic attacks and obsessive-compulsive disorder (OCD). Offers a course to help overcome your phobia or OCD.

Phone – 0300 772 9844

(daily, 10am to 10pm)

24 Crisis Line – 01952 680835


Advice on dealing with domestic violence.

Phone – 0808 2000 247

(24-hour helpline)

Alcoholics Anonymous national helpline:

Phone– 0800 9177 650

National Gambling Helpline:

Phone: 0808 8020 133

(24 hours, 7 days a week)

Narcotics Anonymous:

Phone: 0300 999 1212

(Every day, 10am to midnight)


UK charity for eating disorders.

Phone – 0808 801 0677 (adults)

Phone – 0808 801 0711 (for under-18s)

Phone – 0808 801 0811 (Students)

(Every day. Weekdays 12 noon – 8pm, weekends 4pm – 8pm)


The UK’s largest provider of relationship support.

Relate’s Website