FAQs

Some answers to regularly asked questions are included below.  If you have any questions that this does not answer, please get in touch with us.

Click here to find the most convenient way of getting in touch with us:  How to Contact Cardinal Clinic

This does depend on which consultant you see. Usually, we can offer an initial appointment within 7-10 days. However, if your GP feels you should be seen as an emergency we will endeavour to offer you an earlier appointment, sometimes the same day.

We do accept self-referrals, although we will need to involve your GP as he/she is the co-ordinator of your medical treatment.

No: although we are recognised by all the major insurance companies, we also welcome self-payers and accept payment by cash, cheque or credit card.

We do not have any NHS contacts, so unfortunately we are unable to accept NHS referrals.

We cannot tell you how long your treatment will last as this depends on many factors: the nature of the problem, the severity of the problem and how you respond to treatment.

This will vary depending on the type of treatment you receive. When you book your initial assessment you will be advised of the cost of this assessment. This varies depending on the consultant you see. Further treatment and costs will be discussed at the assessment.

We welcome your feedback as this helps us to continuously review our practices and procedures and ensure we deliver the highest level of care. We are always pleased to hear any comments and/or compliments that you would like to make regarding your interaction with us.

We believe a very important aspect of full emotional health is to be able to express ones feelings freely. This includes making complaints – a matter which is often very difficult for people who are hung up about the idea of not being offensive. We would like to hear your complaints – and we hope we can listen to them objectively without ourselves becoming defensive.

You can make an informal complaint at any time. Formal complaints should be put in writing to the Hospital Director. You will receive an acknowledgement letter within 2 working days of your complaint being received. Your complaint will be investigated and a letter outlining the outcome of the complaint will be sent in writing to yourself within 20 days.

You can also give feedback via I Want Great Care This site is for patients to review clinicians and the hospital, which in turn helps monitor and improve the service we provide. It also helps other patients make choices about their care.

Please notify us what specific part of your record you require (eg. correspondence, reports, letters to GP, list of appointments, invoices etc) as this will help us to respond to your request promptly.

A day in the life

If it’s your first time visiting a mental health hospital like the Cardinal Clinic, it can feel a bit daunting not knowing what to expect.

To help put any worries to rest you are welcome to arrange a visit to the clinic before booking your appointment.

woman resting supporting hand on shoulder

Is there something we can help you with?
Get in touch for confidential advice.